Frequently Asked Questions

Please read our FAQ before sending us a message. Here are just some of the question we have been asked, click the FAQ link to read more Questions and Answers.

What are the delivery charges for orders from the Online Shop?
Delivery charges are currently included in the price, but we are working on changing this in the future.
Which payment methods are accepted in the Online Shop?
We except Paypal which allows you to also pay with a credit or debit card.
How long will delivery take?
We aim to despatch all orders within 3 days. For overseas orders allow 7 days depending on country (this excludes orders paid for by cheque, which we will despatch as soon as your cheque clears). All orders will be dispatched via Royal Mail First Class packet or parcel rate, whichever is most appropriate. Royal Mail aim to deliver First Class mail the next working day. Parcel post usually takes 3-5 working days.
How secure is shopping in the Online Shop? Is my data protected?
Please read our Terms and Conditions for more information on the security of ordering online.
What exactly happens after ordering?
You order is processed on the same day after receipt of your order. We aim to post within three days. You will receive an email confirmation and a paper invoice with your parcel.
Do I use a hoop? and How many threads do I use?
It is entirely a matter of personal preference whether or not to use a hoop. I prefere to have the freedom of working out of a hoop. Unless stated otherwise on the instructions use three strands of the thread provided. Longtailed Bird and Pigeon use 4 strands

Send us an email

Please address all general enquiries to

If appropriate I’ll then give you a phone number so we can talk.

Retailers should mail me on

Please see also “terms” in the navigation bar above (or click here) for details of shipping charges and other important information.

Please also look at my blog, Facebook and Twitter pages for regular updates on what I’m doing.




If you’re interested in licensing a Nancy Nicholson image for a commercial product please contact Jehane Boden-Spiers or Sue Bateman at our licensing agency Yelllowhouse, on
+ 44 1273 705752 or email



Privacy policy

We will record retail customer personal address details only for the purposes of delivering orders. We will not share those details with any third parties. For wholesale customers we may also contact you from time to time with news of product and service developments. Again we will not share this data with anyone.